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SEO service · Reputation recovery

Reputation recovery: a combined 90-day campaign for businesses with a low rating

Your average rating dropped, and customers comparing businesses on Maps can see it. According to Google, more reviews and positive ratings can help local ranking, so a low average hurts both customer choice and prominence. No single action fixes it. I work three tracks in parallel: new reviews from all customers, replies to existing reviews, and reporting reviews that violate policy. 90 days, monthly report. ₪1,200/month for 3 months.

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Reputation recovery: a combined 90-day campaign for businesses with a low rating - Shivuknet
Why this works

Why a combined campaign beats single actions

Reputation recovery is a 3-month campaign aimed at improving the average and the picture customers see on the profile, using methods that comply with Google's policies.

I do not promise a specific rating. The pace depends on how many reviews the profile already has, how many customers you serve each month and what they actually experience. On a profile with few reviews, each new review moves the average more; with hundreds of reviews it takes longer.

Three tracks run in parallel: asking every customer for a review after the service, with no screening and no incentives (gbp-reviews-acquisition); a professional reply to every existing review (gbp-reviews-response); and reporting reviews that violate policy (gbp-negative-reviews). Before anything else I look at why the rating dropped, because without fixing the cause in the business itself, no campaign holds.

Measured against a baseline

At the start I document the average, review count and recurring themes, and each month show what changed.

Root-cause analysis

Before starting we understand why the rating dropped: a recurring service issue? A staff change? Fake reviews? We deal with the cause.

Three tracks in parallel

Review requests, replies and reports at the same time, not one tactic at a time.

Transparent monthly report

Each month: reviews added, current average, reports filed and what Google decided.

Process

How we work

  1. 1

    Baseline and cause analysis

    Read every negative review, identify recurring patterns, and understand whether the problem is service, staff or fake reviews.

  2. 2

    Ask every customer

    A process that asks every customer for a review after the service, with no screening and no incentives, within Google's policies.

  3. 3

    Reply to every existing review

    A manual reply to every existing negative review that acknowledges the issue and offers a solution.

  4. 4

    Report policy violations

    Go through the negative reviews, identify those that violate policy, and report them with an appeal where there is a basis.

Pricing

Combined 90-day reputation recovery campaign

₪1,200/month (3 months)

3-month campaign: includes review requests, replies and reports. At the end we review the results together and decide whether and how to continue.

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Common questions

FAQ

How long until the rating actually improves?

There is no guaranteed timeline. On a profile with few reviews each new review moves the average faster; with hundreds it takes longer. The pace also depends on your customer volume and the experience they get. The monthly report shows exactly where you stand.

Can all the existing reviews be deleted?

No. Google does not delete reviews at the owner's request and asks owners not to report a review just because they dislike it. Only reviews that violate policy can be reported for removal. The rest stay, and the way to deal with them is good replies and new reviews from real customers.

What about a wave of fake reviews?

When a wave of reviews arrives that is not based on real experience, I document the pattern, report each review individually and contact Google support with the documentation. Removal is Google's decision, which is why clear documentation matters.

Ready to begin

Let us help

Send a message describing what you need and we will reply with a quote and recommended next step within an hour during business hours.

WhatsApp +972-54-238-3789 support@shivuknet.co.il
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